01-01 – The Sentence That Costs Millions
01-02 – Waste, Defects, And The Dmaic Roadmap
02-01 – Value And The Five Lean Principles
02-02 – The Eight Wastes In Coveralls
02-03 – Five S And The Spool Yard Story
03-01 – Variation: The Enemy Six Sigma Hunts
03-02 – Describing Data And Sigma Levels
03-03 – Picking Projects And Writing The Charter
04-01 – Hearing The Customer: Voice Of The Customer And The Ctq Tree
04-02 – Mapping The Process: Sipoc, Swimlanes, And Operational Definitions
04-03 – Trusting The Data: Measurement, First Plots, And Capability
05-01 – The Hunt For The Vital Few: Five Whys, Fishbone, And Stratification
05-02 – Does The Data Agree? Scatter Plots And Correlation Traps
05-03 – Convicting The Root Cause: Evidence, Interactions, And The Tollgate
06-01 – From Cause To Chosen Fix: Options, The Matrix, And The Pilot
06-02 – Proving It Worked And Making It Hard To Undo
07-01 – Why Gains Evaporate: The Control Plan And Process Control Charts
07-02 – Limits With Pedigrees, Response Plans, And The Handover
08-01 – What You Now Own And Your First Ninety Days
08-02 – When To Call For Help, And The Commitment