Last updated: February 15, 2025

Saga Wisdom Inc. (“Saga Wisdom,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, including our website (https://app.sagawisdom.com) and related offerings.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initial letters have meanings as defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural.

1.2 Definitions

• “Account” – A unique account created for You to access our Service.
• “Company” – Refers to Saga Wisdom Inc., 635 8 Ave SW #1225, Calgary, Alberta, Canada.
• “Cookies” – Small files placed on Your device that track browsing behavior.
• “Personal Data” – Any information that relates to an identified or identifiable individual.
• “Service” – The Saga Wisdom website and platform (https://app.sagawisdom.com).
• “Usage Data” – Automatically collected data, such as IP address, browser type, and time spent on pages.
• “You” – The individual or entity accessing our Service.

2. Data Collection and Use

2.1 Types of Data Collected

Personal Data

When using our Service, we may collect personally identifiable information, including but not limited to:

• Name
• Email address
• Contact details
• Account login information
• Authentication details from OAuth providers
• Billing and payment details (if applicable)

Usage Data

Usage Data is collected automatically and may include:

• Device information (e.g., IP address, browser type, operating system)
• Log data (e.g., login timestamps, page visits, session duration, security events)
• Third-party service interactions (e.g., authentication via OAuth providers, API access logs)

Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to enhance user experience, improve security, and analyze usage trends.

Types of Tracking Technologies We Use:

1. Necessary Cookies – Required for core functionalities (e.g., authentication, security logging).
2. Analytics Cookies – Help us understand user behavior (e.g., Google Analytics, aggregated usage data).
3. Security Monitoring – Tracks login attempts, session activity, and fraud detection.

User Control Options:

• You can disable cookies in your browser settings, but some features may not function properly.

3. How We Use Your Data

We collect and use your data for the following purposes:

• To provide and manage the Service (including authentication, personalization, and support).
• To enhance security (including fraud detection, login tracking, and access controls).
• To comply with legal obligations (including regulatory requirements and law enforcement requests).
• To analyze usage trends and improve user experience.
• To generate reports, certificates, and system logs required for operational and compliance purposes.

We DO NOT sell your personal data to third parties.

4. Legal Basis for Processing Data

If you are located in the European Economic Area (EEA), UK, or California, we process your data under the following legal bases:

• Consent – You have given explicit permission.
• Contractual necessity – Processing is required to fulfill a contract.
• Legal obligation – We must comply with applicable laws.
• Legitimate interest – Processing is necessary for fraud prevention, security, and service improvements.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data in the following cases:

• With service providers – We use third-party vendors (e.g., cloud hosting, authentication providers, payment processors) under strict data protection agreements.

• Subprocessors:

  Zendesk, Customer Support Platform and Customer Support Tickets, Sharing: Name, Email, Message, USA

  AWS,  Cloud Infrastructure, Application & User Data Storage, USA

  Stripe, Payment Processing, Payment Information (No Card Storage), USA

• For business transactions – In the event of a merger, sale, or acquisition, your data may be transferred with appropriate safeguards.
• To comply with legal obligations – We may disclose data to comply with court orders, regulatory authorities, or law enforcement.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. Specifically:

• Account data is retained as long as your account is active.
• Payment information is stored for accounting compliance for five (5) years.
• Log data is retained for five (5) years for security and compliance.
• User-requested deletions are processed within 30 days upon verification.

You can request data deletion at any time by contacting privacy@sagawisdom.com.

7. Security Measures

We implement industry standard security controls to protect your data, including:

• Encryption – Data is encrypted in transit (TLS 1.2+) and at rest.
• Access Controls – Role-based access and multi-factor authentication (MFA) for authorized personnel.
• Security Monitoring – Continuous monitoring for anomalies, unauthorized access attempts, and log reviews.

8. Your Privacy Rights

Depending on your location, you have the following rights:

Under GDPR (EEA/UK)

• Access – Request a copy of your data.
• Correction – Update incorrect or incomplete data.
• Erasure – Request deletion of your data.
• Restriction – Limit how we process your data.
• Objection – Object to certain types of processing.

Under CCPA/CPRA (California, USA)

• Right to Know – Request what personal data we collect.
• Right to Delete – Request deletion of your data.
• Right to Opt-Out – Decline data sharing for advertising purposes.

To exercise these rights, contact privacy@sagawisdom.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. We recommend reviewing this policy regularly. If there are significant changes, we will notify you via email or an in-app notice.

10. Contact Us

If you have any questions about this Privacy Policy or your data rights, you can contact us:

📧 Email: privacy@sagawisdom.com
🌍 Website: https://app.sagawisdom.com/contact
📍Address: 635 8 Ave SW #1225, Calgary, Alberta, T2P 3M3, Canada