Negotiation & Conflict Resolution Training Course
Joanna Shea , Scott Tillema , Leighton Wilks , and Inés Piccinino
No two negotiations are the same. Political (internal or external), economic, environmental, and a variety of other factors will present themselves in different ways in different negotiations. You cannot control these variables, no matter how talented a negotiator you are. What you can influence, and control is how you prepare for the pending negotiation, how you present yourself as a negotiator, how you resolve conflict, and how you offer acceptable solutions that, ultimately, work for all parties. Read more...
Course contents
Chapter 1 - Strategic Networking
1.01 Strategic Networking - Part 1 (17 min.) Sample Lesson
1.02 Strategic Networking - Part 2 (13 min.)
1.03 Strategic Networking - Part 3 (18 min.)
Chapter 2 - Negotiation & Conflict Types and Engagement Tactics
2.01 Negotiation and Conflict Types - Part 1 (17 min.)
2.02 Negotiation and Conflict Types - Part 2 (9 min.)
2.03 Negotiation and Conflict Types - Part 3 (8 min.)
2.04 Negotiation and Conflict Types - Part 4 (12 min.)
2.05 Negotiation and Conflict Types - Part 5 (7 min.)
2.06 Negotiation and Conflict Types - Part 6 (20 min.)
Chapter 3 - Conflict Resolution - Respect
3.01 Conflict Resolution (8 min.)
3.02 Respect (15 min.)
3.03 The FEARs (11 min.)
3.04 Empathy (9 min.)
3.05 Autonomy (12 min.)
3.06 Recognition (18 min.)
Chapter 4 - Conflict Resolution - React
4.01 Conflict Resolution - Review (4 min.)
4.02 React (11 min.)
4.03 Defensiveness (12 min.)
4.04 Blame (12 min.)
4.05 Self-Control (12 min.)
Chapter 5 - Conflict Resolution - Respond
5.01 Conflict Resolution - Respond (17 min.)
5.02 Active Listening (24 min.)
5.03 The Non-verbals (16 min.)
5.04 Methods of Response (22 min.)
Chapter 6 - Conflict Resolution - Resolve
6.01 Conflict Resolution - Resolve (31 min.)
6.02 Case Study (21 min.)
Chapter 7 - Persuasion, Influence & Power
7.01 Persuasion and Influence (9 min.)
7.02 Likeability (7 min.)
7.03 Social Proof, Authority & Scarcity (17 min.)
7.04 Commitment & Consistency (3 min.)
7.05 Unity / Team (4 min.)
7.06 Power (14 min.)
Chapter 8 - Ethics in Negotiations
8.01 Ethics in Negotiations - Part 1 (7 min.)
8.02 Ethics in Negotiations - Part 2 (10 min.)
8.03 Ethically 'Grey' Tactics (9 min.)
8.04 Deceptive Tactics (28 min.)
Chapter 9 - Distributive vs. Integrative Negotiations
9.01 Distributive vs Integrative Negotiations (25 min.)
9.02 Integrative Negotiations (12 min.)
Chapter 10 - Value Creation
10.01 Value Creation (13 min.)
10.02 First Offer (15 min.)
Chapter 11 - Planning, Process, Teams & Strategy
11.01 Planning, Process, Teams & Strategy (21 min.)
Chapter 12 - Cross-Cultural Negotiations
12.01 Cross-Cultural Negotiations (14 min.)
12.02 Scenario #2 (6 min.)
12.03 Scenario #3 (12 min.)
12.04 Cross-Cultural Checklist (6 min.)
Chapter 13 - Government Negotiations
13.01 Government Negotiations - Part 1 (18 min.)
13.02 Government Negotiations - Part 2 (19 min.)
13.03 Government Negotiations - Part 3 (16 min.)
13.04 Government Negotiations - Part 4 (23 min.)
Chapter 14 - Summary
14.01 Negotiation & Conflict Resolution - Summary (9 min.)
