1.01 Strategic Networking – Part 1 (17 min.) 
1.02 Strategic Networking – Part 2 (13 min.)
1.03 Strategic Networking – Part 3 (18 min.)

2.01 Negotiation and Conflict Types – Part 1 (17 min.)
2.02 Negotiation and Conflict Types – Part 2 (9 min.)
2.03 Negotiation and Conflict Types – Part 3 (8 min.)
2.04 Negotiation and Conflict Types – Part 4 (12 min.)
2.05 Negotiation and Conflict Types – Part 5 (7 min.)
2.06 Negotiation and Conflict Types – Part 6 (20 min.)

3.01 Conflict Resolution (8 min.)
3.02 Respect (15 min.)
3.03 The FEARs (11 min.)
3.04 Empathy (9 min.)
3.05 Autonomy (12 min.)
3.06 Recognition (18 min.)

4.01 Conflict Resolution – Review (4 min.)
4.02 React (11 min.)
4.03 Defensiveness (12 min.)
4.04 Blame (12 min.)
4.05 Self-Control (12 min.)

5.01 Conflict Resolution – Respond (17 min.)
5.02 Active Listening (24 min.)
5.03 The Non-verbals (16 min.)
5.04 Methods of Response (22 min.)

6.01 Conflict Resolution – Resolve (31 min.)
6.02 Case Study (21 min.)

7.01 Persuasion and Influence (9 min.)
7.02 Likeability (7 min.)
7.03 Social Proof, Authority & Scarcity (17 min.)
7.04 Commitment & Consistency (3 min.)
7.05 Unity / Team (4 min.)
7.06 Power (14 min.)

8.01 Ethics in Negotiations – Part 1 (7 min.)
8.02 Ethics in Negotiations – Part 2 (10 min.)
8.03 Ethically ‘Grey’ Tactics (9 min.)
8.04 Deceptive Tactics (28 min.)

9.01 Distributive vs Integrative Negotiations (25 min.)
9.02 Integrative Negotiations (12 min.)

10.01 Value Creation (13 min.)
10.02 First Offer (15 min.)

11.01 Planning, Process, Teams & Strategy (21 min.)

12.01 Cross-Cultural Negotiations (14 min.)
12.02 Scenario #2 (6 min.)
12.03 Scenario #3 (12 min.)
12.04 Cross-Cultural Checklist (6 min.)

13.01 Government Negotiations – Part 1 (18 min.)
13.02 Government Negotiations – Part 2 (19 min.)
13.03 Government Negotiations – Part 3 (16 min.)
13.04 Government Negotiations – Part 4 (23 min.)

14.01 Negotiation & Conflict Resolution – Summary (9 min.)