One of the biggest challenges of large, public-facing megaprojects is dealing with the non-technical requirements, especially the human element. This course will equip you with some important tools that go beyond negotiation techniques to help you mitigate the risk of potential public conflict. We’re going to spend just a little bit of time on the hard science behind complex conflicts. Then we will look at what the implications of that hard science are for how to deal with these types of public-facing conflicts. Next, we will outline some very practical steps that you and your team can put in place to help you survive and thrive in a complex environment, applying some tools from various other disciplines who are already well-equipped and adept at dealing with these sorts of situations. Finally, we’ll spend a little bit of time talking about how to navigate your own internal office environment. In the end, you will have some important new tools to address those non-technicals, and thrive in complex situations.